![]() For more information, see the Dell Knowledge Base article Installing Printer Drivers From a Previous Version of Windows.ģ. As an alternative installing driver from a previous version of Windows in compatibility mode may work in the meantime, some or all of the printer functionality may still work with the version of Windows that is installed on your computer. The drivers are posted on the Dell Product Support site should they become available. NOTE: Dell is aware that not every printer has drivers on the Dell Product Support site for the version of Windows that is installed on your computer. For Windows 8(8.1), How To Restore or Reinstall Microsoft Windows on a Dell Computer.For Windows 10, Reset or reinstall Windows 10 on your Dell computer.For Windows 11, Reset or Reinstall Windows 11 on Your Dell Computer.Perform a System Restore to a time when the printer was working.įor instructions on how to perform a System Restore, see one of the Dell Knowledge Base articles listed:.For more information, see the Dell Knowledge Base article Clearing the Printer Spooler, Troubleshoot Printer Spooler Errors, and Removing Printers from Windows Registry. Run the Printer troubleshooter to diagnose and automatically correct any printer spooler issues.(For instructions on how to ensure that the computer is on the network and the printer portal settings and IP address are correct, click the link below that corresponds to the Operating System that is installed on the computer.) For networked printers (connected by a wireless or wired network and not a USB cable), ensure that the computer is on the network, and the printer portal settings and IP address are correct.NOTE: When Set as the default printer in not an option, it usually means that the printer is already set as the default printer, and usually has a checkmark next to it. Touch and hold or right-click the wanted printer.Touch or click to highlight the wanted printer.In the Run box type, shell:PrintersFolder and then touch or click OK.Press and hold the Windows key and then press the r key.Ensure that the wanted printer is set as the default printer.(When the page prints successfully, no further actions are required.) Touch or Click Here if Windows 8(8.1) is Installed.Touch or Click Here if Windows 11 or 10 is Installed.(For instructions on how to print a test page from Windows, click the link below that corresponds to the Operating System that is installed on the computer.) Plug the printer power cable back into the AC outlet or surge protector.Unplug the printer power cable from the AC outlet or surge protector and wait at least 30 seconds. ![]() When connected by a USB cable, reseat both ends of the cable going from the computer to the printer.NOTE: The following steps apply to all brands of printers.
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